We offer secure credit card or PayPal transactions for your protection.
Orders cannot be delivered to a P.O. Box Number.
Your credit card will show a charge to FirstGuitar
Credit card orders over $500.00 must be shipped to the address of the cardholder.
Ordering By Mail
Please add your selections to the shopping cart, complete steps One and Two of the Check Out process and then print that page. Mail with payment to:
Make checks and money orders payable to: FirstGuitar
202 Butler Avenue, Suite 303
Lancaster, PA 17601
Payment
VISA, Mastercard, PayPal, certified checks, and money orders can be processed immediately. Personal and non-certified business checks will take at least 3 weeks to work through the banking system before orders can be shipped. Please do not send cash.
Sales Tax
Pennsylvania residents will be charged 6% sales tax.
Warranty and Return Policy
Product Warranties
All of our products are new and carry a full manufacturer's warranty.
Customer Service Guarantee
We are not satisfied until you are. If after using our online resources, you still have questions or are not completely satisfied, we want to hear from you. You may email us anytime at info@firstguitar.com.
30 Day Return Policy*
We want you to be happy and completely satisfied with our products. If you are not satisfied with your purchase and need to make an exchange or obtain a refund, our goal is to make that process as fair and easy as possible. Please follow the instructions below.
*The following items cannot be returned:
Opened books, opened cassettes, opened CD's, opened videos, opened software, wind instruments (harmonicas, etc. including toys), open sets of strings, internal ear plugs, ear phones and special orders.
Return Instructions
Contact us
E-mail Us within 7 days for a Return Authorization Number (RA#). Our system cannot accept merchandise without a Return Authorization Number (RA#).
Return everything in its original condition
Merchandise being returned or exchanged must be in new condition with no signs of wear or abuse. Make sure it is returned with all of its original packing materials, cartons, product information and paperwork.
Insure your package
You are responsible for merchandise until it safely reaches our warehouse. To protect your return please repack the items using all of the original packing materials and insure the package for the full value or your purchase.
Defective or Incorrect Merchandise
If you receive defective or incorrect merchandise, please Email Us within 3 days for a Return Authorization Number (RA#) and follow the Return Instructions above.
Damaged Merchandise
Do not accept or open your package if there are signs of external damage on the carton. The carrier will return it to us. After we receive the damaged merchandise, we will replace your shipment.
Delivery Refused
Customer will be responsible for all shipping and handling charges if a non-damaged shipment is refused upon delivery.
Limitations and Exclusions
Prices, availability and manufacturer's specifications are subject to change without notice. FirstGuitar is not liable for errors in pricing, spelling, manufacturers' specifications and grammar which may occur on this web site. When in doubt, Email Us with your question. We will be happy to assist you.
Shipping Rates and Handling
You can view your shipping charges in Step 2 of the Check Out process, before entering any payment information.
Shipping prices are shown for the continental U. S. only. All other destinations — please E-mail Us for information.
We offer secure credit card or PayPal transactions for your protection.
